Sunrise Coffee Manager:

Location: 1501 Learnard Ave., Lawrence, KS

Hours: 40 hours/week

Compensation: $30,000/year + tips

How to apply: Send resume and cover letter to: info@sunriseprojectks.org

Applications taken until position is filled.

Job Summary:

We’re looking for an experienced coffee shop manager who is also passionate about the community! Sunrise Project is a nonprofit, social justice organization that connects people of all ages and backgrounds to good food, the environment and community. Sunrise Coffee is a welcoming space for all to gather, build community, learn about Sunrise Project activities and meet new people. The coffee shop is an extension of Sunrise Project and all proceeds benefit the organization.

The store manager is responsible for leading all team members in the efficient and profitable operation of  Sunrise Coffee. Responsibilities include managing the day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment, which provides consistent fast, efficient, and friendly service ensuring a total quality experience for both our customers and team members. The store manager creates the tone and personality of the store by being an advocate of inclusiveness, training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to Sunrise Project’s mission to empower people to live healthy, self-determined lives through engagement with food and the environment to build a socially just community.

Store Operations:

  • Helps with the initial setup and opening of Sunrise Coffee, which is a new store.

  • Develops and executes sales and profit plans that are in-line with budgetary goals.

  • Ensures and is accountable for profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses.

  • Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools.

  • Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.

  • Oversees all cash and media management functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Sunrise Project staff and board as necessary.

  • Maintains proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.

  • Maintains a clean well-merchandised store, following visual presentation plans and standards.

  • Plans, executes and communicates all sales promotions and new product information effectively and efficiently.

  • Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates. Facilitates on-going training and development of current staff and interns.

  • Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment. Conducts monthly safety meetings ensuring team member compliance in all safety initiatives.

  • Promotes Sunrise Project’s mission, general activities and upcoming opportunities for involvement.

Service:

  • Is the role model for outstanding service.

  • Proactive in solving customer problems and satisfying customers in various situations.

  • Ensures that all team members are committed to and demonstrate Sunrise Project’s mission and values.

  • Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.

  • Consistently monitors, coaches and encourages team members to meet service standards.

  • Assesses and provides adequate staffing to provide efficient and friendly, superior service.

  • Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment.

Product:

  • Ensures that all drink recipes and procedures are followed, maintaining the highest quality and consistent product standards.

  • Ensures that all food offerings maintain the highest quality.

  • Ensures that all team members are educated on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions and ethical practices.

  • Tastes drink and food products on a per shift basis for quality assurance.

Training & Development:

  • Provides ongoing training and development to all team members in the areas of operating standards, customer service and product knowledge.

  • Demonstrates the ability to lead, effectively communicate, and champion Sunrise Project’s mission, personnel policies, and Standard Operating Procedures.

  • Builds morale and team spirit by fostering a work environment where team members’ input is encouraged and valued.

  • Ensures each team member has received proper training to perform as a barista efficiently.

  • Continually develops team members, establishing specific performance objectives, and measuring team member performance regularly.

  • Coaches and counsels team members for improved performance, documenting developmental plans as necessary.

  • Reports to Sunrise Project Executive Director.

Qualifications:

  • 3 years retail management experience required, coffee shop management experience preferred.

  • Must be flexible and willing to evolve with Sunrise Coffee as it grows.  

  • Proficient on a computer; familiar with software programs such as Microsoft Word, Excel, Outlook.

  • Must be able to work overtime, including weekends, evenings and special events as needed.

  • Well-organized, detail-oriented and able to multi-task.

  • Must have effective problem solving/decision making abilities.

  • This position will require frequent standing and use of hands and arms.

  • Must be able to lift up to 30lbs and frequently bend and twist from the waist.

  • Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.

  • Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects.

  • Must have excellent verbal and written English communication skills.